GemMint.com

Submission guide

Your submission,
step by step.

From preparing your first card to getting your graded items back. Here is what to do, what to include, and what happens next.

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01 / Choose your service

Start with the item and its value.

Choose the item type and service that fit what you are submitting. Each service has a maximum value per item. Consider what the item may be worth after grading, not just what you paid for it.

Current card pricing

Your service, quantity, and selected options determine your submission total.

See the options for your submission

View current pricing in the submission form.

Use a separate submission for each combination of service level, autograph service, or other additional service. Website, show, and store pricing may differ. Review the price shown for the submission you are creating.

A higher final value can mean an up-charge.

If PSA determines an item exceeds the selected service's maximum value, it may move the item to an appropriate service level. Applicable handling charges may also apply. The submission form shows the value allowance for your selected service.

PSA services we offer

We offer most PSA services, including all card service levels, Re-Slab / Re-Holder, Crossover, Correction, tickets, and autographed photos.

02 / Prepare your items

A careful count. A little protection.

These sleeve instructions are for raw cards. Keep graded items in their existing holders for Re-Slab, Crossover, or Correction. For packs, tickets, photos, or other collectibles, use protection appropriate to the item and contact us if you are unsure.

Ready to pack

  • Choose our paid sleeving service and we will sleeve your cards properly, or do it yourself by putting each raw card in a new, clear penny sleeve, then a Semi-Rigid I holder (such as a Card Saver I).
  • Count the items carefully. The quantity in your submission must match what you send.
  • Keep each submission together and separate from other submissions in the same package.
  • Complete any item descriptions, certification numbers, autograph signer names, and photos requested in the submission form.

Please leave out

  • Opaque or side-loading sleeves, Card Saver II holders, or individually bagged holders.
  • Tape, stickers, writing, or pull tabs on sleeves and holders.
  • Stapled forms, forms taped to the package, or paperwork wrapped around cards.
  • Loose, crumbling packing material or excessive tape that makes the items difficult to unpack safely.

Need help with sleeves? Choose the available sleeving option in your submission and review its current cost. You can also visit the grading supplies page.

03 / Send or drop off

Put the right information in the box.

  1. Finish the online submission first. Review the details, sign, and keep the confirmation with your pending order number (P- followed by the order number).
  2. Include the matching paperwork. Print each submission form in portrait orientation. No printer? Include a separate piece of paper with your name, customer number, and Pending ID.
  3. Pack securely. A small, sturdy box is preferred. Protect the holders, fill empty space to prevent movement, and keep the paperwork separate from the cards. Multiple submissions can travel in one package if each is clearly identified.
  4. Keep your tracking number. Let us know the package is on its way through Package updates.

Mail to / Office drop-off

GemMint.com, LLC12505 Orange DrSuite 906Davie, FL 33330

We accept packages that require a signature. You can ship using any major carrier, including USPS, UPS, FedEx, or DHL.

Office & support details

Bringing your items in person?

You can drop off at the office or meet us at a show. Check the event details before heading out, and use the options provided for that drop-off location.

See upcoming shows

A drop-off location is not automatically your return pickup location. Check the return method selected on your submission.

04 / Follow your order

Thirteen stages. One place to follow them.

Your order list shows the latest progress. It may take up to one week after we take possession of your items for a submission to appear in your account.

Estimated, not guaranteed.

GemMint.com and PSA aim to meet the estimates, but an order can finish earlier or later. A single stage can account for much of the waiting time. Completion estimates do not include shipping or delivery time.

  1. 01

    Entered at GemMint

    Your items have been entered into the GemMint.com system.

  2. 02

    Shipped to PSA

    Your submission is on its way to PSA.

  3. 03

    Delivered to PSA

    The package has arrived at PSA.

  4. 04

    PSA intake

    PSA is processing your order.

  5. 05

    Item review

    PSA reviews the items and submission information for accuracy.

  6. 06

    Grading

    Your items have reached the grading department.

  7. 07

    Encapsulation

    Your items have reached the encapsulation department.

  8. 08

    Grade check

    Grades are being double-checked.

  9. 09

    Slab check

    The completed slabs are being double-checked.

  10. 10

    Completion & payment

    Grading is complete. Follow the payment instructions in your account.

  11. 11

    Returning to GemMint

    PSA has shipped the items back to us.

  12. 12

    Preparing your return

    We have received the items and are preparing them for return.

  13. 13

    Shipped back to you

    Your order has been shipped. Check your account for tracking.

For current service notices, visit Service updates. For a pickup order, follow the pickup instructions in your account rather than the shipping stages above.

05 / Payment & return

Payment timing and prepayment.

Payment is generally due upon completion. We recommend avoiding any submission dealer that requires payment up front on all orders.

When the order is complete, follow the payment instructions in your account and confirm your return address. You pay GemMint.com, not PSA separately.

Optional prepayment may be available after the order is entered in your account. Use the payment methods offered on your order's payment page. Final grades may remain hidden until completion and payment.

Return methods, pickup options, and charges depend on your submission. Check your selection and provide a complete, accurate shipping address. For an international return, follow the International option and contact us about the return arrangements.

If payment is late

These deadlines run from the date PSA completes your order. GemMint.com has already incurred the grading costs and expects prompt payment.

  • Not paid within 10 days: A 10% late fee is added to the order.
  • Still unpaid after 20 days: The order incurs a 15% late fee.
  • Still unpaid after 30 days: The order incurs a 25% late fee and is marked as abandoned.

Abandoned orders. GemMint.com plans to sell the cards to recover its expenses. There is no fixed sale deadline; an order may remain abandoned for days, weeks, or months. GemMint.com is not obligated to sell the cards, and any profit from a sale is not shared with the customer.

Forfeited orders. Once some or all of the cards are sold, or GemMint.com takes ownership of them for itself, the order becomes forfeited. Payment is no longer accepted for a forfeited order, and the cards will not be returned.

Payments across multiple orders. If you have multiple completed orders and one is at least 10 days late or was previously abandoned for nonpayment, GemMint.com may apply a payment to any of your completed, unpaid orders, including an abandoned order. If that payment does not settle the selected order in full, the remaining balance must be paid within 5 days. Otherwise, the payment is returned and all affected orders continue to be treated as unpaid.

Combined return shipments. Orders completed and received back from PSA may be combined for return. If a combined shipment contains both paid and unpaid orders, the entire package is held until all included orders are paid.

Fees and remedies remain subject to the terms applicable to your order and applicable law; this guide does not replace your signed submission agreement.

Orders with a perceived low value or a reduced chance of being authentic may require full or partial prepayment by cash, Zelle, check, or money order.

06 / Loss & Damage Coverage

Review coverage separately from service value.

A service's maximum item value is not the same as purchased Loss & Damage Coverage. Review the coverage selection and charge on your submission; do not assume the grading fee includes it.

When you select a total coverage amount, it is allocated equally among the items in the submission. You are responsible for choosing an appropriate amount. The review screen shows the selected total and maximum coverage per item. GemMint.com handles coverage for GemMint.com orders; PSA does not provide it.

  • Coverage is optional and starts at $0.00. You may select coverage for an additional charge. If you select $0.00, GemMint.com will not pay for loss or damage, including loss or damage resulting from ordinary negligence, to the fullest extent permitted by law. Damage at PSA is not an exception: if damage occurs at PSA and you have no Loss & Damage Coverage, GemMint.com will not provide coverage assistance for that damage.
  • The limit applies to each item. To the fullest extent permitted by law, GemMint.com's maximum liability for an item is the lesser of its fair market value immediately before the loss or damage or the maximum coverage per item selected for the submission.
  • The limit applies throughout handling and transit. This includes storage, processing, and transportation involving GemMint.com, PSA, carriers, and others fulfilling the submission, including claims of ordinary negligence, except where liability cannot lawfully be limited or excluded.
  • A replacement may be provided instead of money. Where GemMint.com has monetary liability under the terms, GemMint.com may choose a reasonably equivalent replacement of the same card or collectible with comparable authenticity, condition, grade, and fair market value. An exact match in details such as centering or serial number is not required unless that difference materially affects value.
  • Coverage ends at delivery. Coverage ends when the carrier records delivery, unless GemMint.com expressly agrees otherwise in writing. Signature confirmation does not extend coverage past delivery.
  • After-delivery losses are excluded. To the fullest extent permitted by law, and unless GemMint.com expressly agrees otherwise in writing, coverage does not cover theft from a mailbox or another delivery location after delivery, or a package reported as not received after the carrier has captured a delivery signature.
  • Ownership transfers to GemMint.com after a payout. To the fullest extent permitted by law, once an agreed coverage settlement is paid, GemMint.com owns the affected item, including damaged portions or an item recovered later, unless the written settlement says otherwise. You cannot keep both the item and the payment. If you have or later recover the item, promptly notify GemMint.com and arrange its return using the instructions and prepaid shipping label GemMint.com provides.

This guide summarizes the process; it does not replace the signed submission agreement. Coverage limits, exceptions, and any correction-specific arrangements are detailed in the terms for your order.

07 / Common questions

A few things worth knowing.

Can I send just one card?

Check the minimum quantity and any handling charge for the service you select. There is no single minimum that applies to every option; the submission form shows what is available for your quantity.

What is card wiping?

Where offered, card wiping uses a fine microfiber cloth to remove surface smudges or debris. It does not use additives or alter the card. Wiping includes new sleeves; review the option and price in your submission.

Can you guarantee a grade?

No. PSA makes the final grading and authentication determinations. GemMint.com does not guarantee a particular grade or that an item will be authenticated or graded.

Can I change or cancel after sending my items?

Changes or cancellations generally cannot be accommodated once a submission has been accepted. Check the service, quantity, options, and coverage before you complete the form. Text support promptly if you discover a problem.

Where can I ask a question about my submission?

Text 833-520-0005 and include your order number. All support is handled by text; phone support is not available. Office hours are Monday through Friday, 9am to 6pm Eastern Time.

Ready when you are

Let's get your submission started.

Choose your items and review the available services.

Start a submission